Website Terms and Conditions

Introduction

Welcome! This website, www.kaybellingham.com, is owned and operated by Kay Bellingham trading as Beechwood Naturally ABN# 47 436 398 859. If you have any questions or need further information, please email Kay Bellingham at naturopath@kaybellingham.com.

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and know what to expect from each other.

When you visit this website, use my services, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional, specific terms of service and purchase provided to you in relation to my services and products. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.

Content Disclaimer

On this website and in my social media accounts, I provide information about health-related issues, complementary medicines, medications and functional and pathology testing. This content is provided solely for your information and education to provide you with options to help you make informed and considered decisions regarding your own health and that of your family in conjunction with your healthcare professional.

Content Policy

I conduct extensive research in order to provide content that I believe to be valuable and true but I take no responsibility for the use that you make of that information. Please be aware that the generalised information I provide about health topics and complementary medicine is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products. Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the content I create is accurate, relevant and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know.

I may modify my content at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

It really should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content and purchasing my services and products.

You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.

Downloads

This site may offer paid and free downloads. While I take cybersecurity seriously and make every reasonable effort to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate internet security to protect yourself against malicious interference from cybercriminals.

External Links

From time to time I may provide links to external sites but I do not explicitly endorse any services or products that they offer for sale. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

Disclaimer for Services & Products

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.

I offer:

Naturopathic consultations including medication and supplement reviews
Herbal medicine remedies and nutritional supplements
Naturopathic nutrition
Lifestyle guidance
Functional testing and pathology referrals/reviews
Speaking, presenting & educational engagements
Health programs
Webinars and seminars

My intention in offering these services/products is to empower you to make informed and considered decisions regarding your own health and that of your family to work towards optimal health in conjunction with your healthcare professional.

Why Work with Me?

I am a University qualified Naturopath with over 20 years experience as a clinician and 25 years experience working within the complementary medicine industry. I hold a Diploma of Aromatherapy and a Certificate IV in Training & Assessment. As an Accredited Fellow Member of the Australian Traditional Medicine Society (ATMS), I also maintain and update my professional knowledge and skills each and every year to provide the most up to date and best possible treatment choices and information available.

I believe it is my responsibility to provide you with the best possible healthcare information available within the scope of my qualifications in a safe and confidential environment.

What I Expect from You

Important information about how to care for your own wellbeing and get the most value out of working with me is set out below. If you have any questions or concerns, please email me before proceeding with your purchase.

I expect my clients to be committed to their health journey, open to making sustainable lifestyle changes, and actively engaged in the process. Clear and honest communication is essential, including sharing their health history, symptoms, and any medications or supplements they are taking. Since naturopathic approaches take time, patience and consistency are key, along with a willingness to follow through on personalised recommendations.

I encourage clients to ask questions, seek clarification and provide feedback on their progress so we can make necessary adjustments. Respecting the process by attending appointments on time and being mindful of rescheduling policies helps ensure the best outcomes. By working together, we can create meaningful, lasting improvements in health and wellbeing.

Important Information

You have made the decision to reach out for information and help for your health and wellbeing. To help you with this, it’s best that you are an active participant in your consultation and treatment plan. There is no magic wand (unfortunately) and while naturopathic treatments are designed to support your overall wellbeing, it’s important to understand and everyone’s results and length of treatment may vary between individuals.

Some people may experience mild, temporary reactions as their body adjusts to dietary changes, supplements or lifestyle modifications. These can include digestive changes, fatigue, headaches or other detoxification symptoms.

My services aren’t designed for individuals seeking a quick fix or who are unwilling or unready to embrace meaningful change. If you’re hoping for someone else to solve your problems for you, or if you’re not prepared to honestly assess your life, this work won’t lead to the results you desire. In such cases, I’d advise you to consider whether this is the right investment for you, as it’s important that we both value our time and resources.

If you have any concerns about your response to treatment or experience unexpected or severe symptoms, please discontinue use and seek emergency medical advice. My recommendations are intended to complement, not replace, medical care, and I encourage you to consult your general practitioner or healthcare provider if and when needed.

I am not a medical professional and do not diagnose specific illnesses or disorders. My services are intended to support your wellbeing and are not a substitute for appropriately qualified medical treatment, especially if you have a serious medical condition.

If any concerns arise during our work together, I strongly recommend you seek advice from an appropriately qualified medical professional.

You will get the most out of working with me if you are ready to take an active role in your health and wellbeing. My ideal client is someone who values a natural, science-based approach to healthcare and is open to making sustainable lifestyle changes. You may be dealing with ongoing health concerns such as fatigue, hormonal imbalances, digestive issues, stress, or weight management, or you may simply want to optimise your health and prevent future illness.

You appreciate expert guidance and personalised care and are willing to commit to the process, understanding that true healing takes time. If you're looking for a naturopath who will empower you with knowledge, provide practical solutions, and support you in achieving lasting results, then we’ll be a great fit.

You might not be a good fit for this work if you’re looking for a quick fix or a one-size-fits-all solution. Naturopathy is a holistic and science-based approach that requires time, commitment and a willingness to make gradual changes for long-term results. If you're not open to exploring the connections between lifestyle, nutrition and overall health, or if you prefer only pharmaceutical solutions without considering natural alternatives, this may not be the right approach for you.

Additionally, if you’re not ready to take an active role in your own health journey and prefer a passive approach to healthcare, my services may not align with your expectations. My goal is to empower and support those who are ready to invest in their wellbeing and make meaningful, lasting changes.

Indemnity

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the services, products or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services and products meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that I may make while providing my services and products. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind (other than negligence or deliberate wrongdoing) shall not exceed the amount that you have paid to me.

Payment Terms

All prices on my website are in Australian dollars and are inclusive of GST (where applicable) which will be added at checkout for Australian clients.

All payments made through this website are processed using Square or you may choose to pay for your purchases using EFT deposit to my bank account. I cannot access your payment information. Square’s security policy is available here Privacy and Security | Square Support Centre - AU

Payment is due at the conclusion of the service and 7 days before the start date of any program. You agree to pay any costs I reasonably incur in chasing overdue payments, including administrative fees, debt recovery fees and legal fees.

Refund Policy

I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment. If a product is out of stock or deleted from the suppliers range, please contact me to arrange an alternative product.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

replacing the goods or providing the services again; or
if I am unable to do so within a reasonable time, refunding the full amount that you have paid to me.

If you feel that there is any problem with my services or your purchase, please let me know within 24 hours. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

Delivery [and Shipping]

If anything is unclear or confusing, I encourage you to reach out to me so I can provide clarification. For face-to-face consultations, products can be picked up from the clinic or delivery arranged by a third party supplier. For telehealth consultations, products will either be posted or sent by a third party suppliers. If items are posted from the clinic, they will be sent via express post at the cost of the client.

Appointment Policies

Appointments can be arranged through my website via the consultation booking or book now button or by contacting me directly via phone or email. Your appointment time is reserved just for you.

If you are unable to attend a scheduled consultation, I prefer 12 hours’ notice so I can adjust my plans. In the case of an unplanned emergency, please advise me at your earliest possible convenience. I understand that unexpected situations arise, and I strive to be flexible where possible. If I am unable to attend a scheduled consultation or meeting, I will provide the same notice and work with you to re-schedule to a mutually convenient time.

Cancellations or rescheduling requests made with less than 12 hours' notice may incur a cancellation fee of 50% of the consultation cost. No-shows or same-day cancellations may be charged the full consultation fee.

If you arrive late, your consultation may be shortened out of respect for the next client’s scheduled time, but the full consultation fee will still apply.
If you need to make changes to your appointment, please contact me as soon as possible to avoid fees and to allow others the opportunity to book.

Thank you for your understanding and respect for this policy.

Intellectual Property

The content of this website and in all my courses/resources/eBooks is protected by copyright laws and treaties around the world, with all rights reserved. This means that you must not use, copy or make my work public without my permission.

I believe in openness and transparency, so I want to let you know that I have used artificial intelligence, or AI, to help make my content better. This means parts of what you see on my website, including text and images, might have been made with AI assistance. I have chosen my AI tools carefully and have the right to use anything that the AI helped create in my work. I have also invested considerable intellectual effort in transforming the raw material produced by the AI into an original work before sharing it with you. Even though AI may have helped co-create or inspire me, my content is still very much my unique creation, and I claim exclusive ownership of it.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website. You may store, print and reproduce the publicly available content that I supply solely for your own personal use, and only if I am clearly acknowledged as the source.

If you are participating in my courses, content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. Course content contains my trade secrets that are offered exclusively to participants. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else under any circumstances.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You may link to content on my website or social media profiles, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it. However, you must not suggest any form of association, approval or endorsement on my part where none exists.

Respectful Communication

I reserve the right to moderate any comments made on this website, in the Facebook Groups I control, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Keep all communication kind and polite, please. Disrespectful or aggressive behaviour towards me or anybody else will not be tolerated.

Dispute Resolution & Jurisdiction

If a dispute arises, you agree that you will not engage in any public discussion about the issues, will behave politely towards me, and will avoid any conduct or communication which might reasonably be expected to interfere with my business or personal interests. You agree to act in good faith and be reasonably cooperative at all stages of the dispute resolution process. I will treat you with the same consideration.

If you have any concerns, issues, or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win-win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at naturopath@kaybellingham.com and expect a response within two business days.

If there is a problem, you agree to meet with me in good faith to discuss it and try to make a genuine effort to find a win-win solution. If the problem cannot be resolved within a reasonable time, you agree to pursue mediation and alternative methods of dispute resolution, with litigation being a last resort. I commit to making a similar effort to resolve any disputes in a friendly manner. If a dispute cannot be resolved by negotiation and discussion, you may access the complaints procedure offered by Australian Traditional Medicine Society (ATMS) here: ATMS - the Australian Traditional Medicine Society.

These Website Terms & Conditions are subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.

Thank you for reading & respecting my T&Cs

This document was created with the support of Carefree Counsel. Copying it without permission is a breach of copyright, and really bad business practice. Show respect for us, yourself & your clients by getting your own Contracts that Care!